Breakout Session


August 11th at 10:15AM CST in Madison / Wisconsin Ballroom

VP, Enterprise Transformation Coach at

The Business of Culture & Change 

by Patricia McLaughlin (She/Her)

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Presentation Description

Culture is the single biggest barrier to transformation and the most difficult to change. To influence culture change within a global organization it is necessary to connect culture to business performance and delivery. Learn how the JPMorgan Chase used Culture Health Checks to gain insights into culture and barriers to change. Discover the programs, culture hacks and high-impact workshops that helped build a safe, speak-up engineering culture of continuous learning.

Three Takeaways:

  1. Attendees will bring back tips to help senior executives understand the importance of culture to performance, delivery, results.

  2. How a Culture Health Check will provide insights to existing culture - the good, the bad and the ugly.

  3. How changing behaviors will change mindsets and culture.


Speaker Bio:

As a Culture & Change Management coach to Executive Leadership, Patricia helps leaders navigate the most challenging transformations. With 20+ years of global business experience leading change management, brand and digital functions for Fortune 100 companies, Patricia is uniquely able to address the business of change - connecting culture and change to business results and performance.


Passionate about culture and the people side of change, Patricia specializes in large-scale business, brand and technology transformations.


Prior to joining JPMorgan Chase, Patricia led brand and digital functions for the three largest global insurers - AIG, AXA and Allianz. Patricia's early career was with creative, New York advertising agencies.


Patricia holds an MBA from Fordham University and a BA from Manhattanville College. Certifications include Executive Coach, Large-Scale Scrum, PROSCI Change Management and Training from the Back of the Room.