With the level of disruption and change in modern society, everyone experiences a degree of discomfort and uncertainty. Committing to purpose helps increase employee engagement and teamwork, enhances customer service, and drives both customer retention and new business.

Purpose-driven organizations have an opportunity to review existing skill sets, identify opportunities to re-skill/up-skill their team members, and make advancements. Alongside a growth mindset, instilling the understanding that agile teams adopt a growth mindset and embrace new tools, employees will keep learning and adapting.  

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After this session, you'll know:​

1. The impact of purpose as a mechanism in the transition to support your workforce as they adapt to technology and develop new skills.

2. How to create personalized experiences that reflect customer goals and simultaneously invest in front-line team members who have the power to drive loyalty and enhance the customer experience.

3. The role of growth mindset in providing a framework for making investments in the development of team members especially during a period of immense disruption.

 

Speaker Bio:

Timothy A. Welsh is Vice Chair, Consumer and Business Banking, of U.S. Bancorp (U.S. Bank). In this role, he oversees the company’s largest grouping of business lines, covering a wide array of services and products that help U.S. Bank become central to the financial lives of our consumer and small business customers, including branches and business banking along with a variety of consumer lending and servicing operations, such as mortgage, auto lending and dealer services. Mr. Welsh has served in his position since March 2019. Prior to that, he served as Vice Chair, Consumer Banking Sales and Support since joining the bank in July 2017. From July 2006 until June 2017, he served as a Senior Partner at McKinsey & Company where he specialized in financial services and the consumer experience. Previously, Mr. Welsh served as a Partner at McKinsey from 1999 to 2006.

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Mr. Welsh earned an MBA in Business Administration from Harvard Business School, and a BA in Social Studies from Harvard University. He is a co-founder of the Itasca Project, an initiative of business, government, and not-for-profit leaders who work to improve the quality of life in Minneapolis and St. Paul. He is a board member at several non-profits, including GHR Foundation, Greater MSP, Minnesota Orchestra, Operation HOPE, and Greater Twin Cities United Way. He is also a board member of Allina Health, a nonprofit healthcare system, and UPSIDE Foods, a start-up.