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Breakout Presentation

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Presentation Details

"Bridging the Great Detachment: Strategies for Enhancing Engagement and Productivity in the Public Sector"

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The “Great Detachment” is a growing challenge in today’s workplace, leading to decreased engagement, productivity, and innovation. As employees become more disengaged, organizations face increased risks, including security lapses, non-compliance, and rogue workflows that undermine policies. This session, co-presented with Experience Institute CEO Sara Loncka, will examine the root causes of detachment and explore strategies to reconnect employees to their work and organizational mission.

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Through the case study of LACERS, we will highlight a two-fold approach: resetting expectations to align with executive vision and upskilling staff to remain competitive in a rapidly evolving landscape. Attendees will learn how balancing an “organizationalist” approach (prioritization and structure) with a “humanist” perspective (employee development and support) fosters a more engaged and resilient workforce. This session will equip public sector leaders with actionable strategies to enhance engagement and future-proof their organizations.

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Through this session, you'll know how to:​​

  1. Combat Employee Detachment – Address the “Great Detachment” by realigning expectations and engagement strategies to boost productivity, innovation, and security.

  2. Balance Organizational and Human Needs – Integrate an “organizationalist” approach (resetting priorities) with a “humanist” approach (upskilling staff) to create a resilient and motivated workforce.

  3. Implement Actionable Strategies – Leverage insights from the LACERS case study to reset expectations, develop skill-building programs, and foster a more connected and engaged public sector workforce.

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Speaker Bio:

Vikram currently serves as the Chief Information Officer for LACERS, one of the largest retirement systems in the U.S. where he spearheads digital initiatives and across various operational areas, including administration and member services and develops employee engagement programs, scaled through technology. Previously, he held the position of Chief Innovation Officer for the City of Los Angeles’ Office of Finance, where he contributed to modernizing the customer engagement and customer service operations of a department tasked with collecting over $300 million in tax revenue.

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With a strong foundation in product and program development, he played an executive leadership role in launching Tap.in2, a sports-tech company involved with numerous sports and entertainment properties nationwide. He also led the creation of a mixed-medium digital selling platform for Capital Group/American Funds, marking a groundbreaking initiative that integrated sales, marketing, and digital strategies to enhance client engagement.

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In addition to these accomplishments, he also designed and launched several key customer facing digital products within the public sector, including the LA Business Portal and tools for the Office of Finance, showcasing their ability to deliver low-cost, scalable solutions that foster internal collaboration and drive return on investment.

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Vikram's career reflects a commitment to enhancing organizational practices through technology and strategic engagement of employees and customers in order to future proof and build resiliency against broader market forces.

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