Difficult conversations are a part of everyday life, whether they involve asking for a promotion, providing tough feedback or addressing personal matters with family. These interactions can challenge even the most confident among us, pushing emotions to their limits. This presentation is designed to transform these challenging moments into opportunities for growth and productive outcomes. Participants will engage in an interactive session where they will learn and practice essential skills for handling sensitive discussions effectively. By exploring a range of scenarios from workplace to personal life, this presentation will equip attendees with the strategies needed to approach, conduct and conclude difficult conversations with confidence.

​

During this session, you'll:​​

1. Understand the importance of preparation in difficult conversations, including how to anticipate emotional responses and plan constructive approaches that pave the way for open, honest dialogue.

2. Learn and practice key communication skills such as active listening, empathy, and strategic questioning, which are crucial for de-escalating conflicts and facilitating understanding.

3. Leave equipped with practical tools and techniques that can be immediately applied and shared within various aspects of life to improve overall communication efficacy.

 

Speaker Bio:

As the Chief People Officer at Pagoda, Nicci leads an international team of experts in recruiting, operations, total rewards, and employee experience. She is passionate about defining and shaping the people world in Web3, the next generation of the internet powered by blockchain technology.

​

With over 10 years of experience in the tech industry (Google, Facebook, GitHub), Nicci has developed a strong skill set in communication, coaching, HR policies, organizational learning, management, and international employment. Her mission is to create a positive, inclusive, and high-performance people first culture that drives the business, innovation, and growth.